Volunteers are an integral part of the operations at Swedish Covenant Hospital. We offer a unique opportunity to make a difference in the lives of patients, families and the surrounding community. Our student and adult volunteers are highly valued for the time and energy they devote toward helping others. Whether you are interested in giving back to the community or exploring health services as a volunteer, Swedish Covenant Hospital offers a variety of roles that match your goals with our needs.

For more information about volunteering, please contact our Volunteer Resources Department at 773-878-8200, ext. 5273.
To create an all-around positive experience, patient and hospital needs are matched as closely as possible to the volunteer’s interest and personal schedules.  

The following is a list of volunteer opportunities:

Artist-in-Residence Program
Assist our artist-in-residence in providing art opportunities for patients and family members. Help prepare, assemble and/or distribute art projects. Sharing art and music talents are welcome as well!

Book Cart
Provide a great patient experience by providing diversionary activities to patients and their guests (books, magazines, crossword puzzles, Sudoku work sheets, etc.). Visit with patients and offer support. 

Central Transportation 
Assist in transporting patients between patient care units and ancillary departments, deliver equipment and supplies and retrieve wheelchairs and carts from various locations within the hospital campus. 

Child Care Center
Assist child care staff in providing a nurturing environment for children. Help supervise children during outdoor/indoor play/work time according to Montessori philosophy.

Clerical
Assist in the preparation or distribution of mail. Copy, scan, collate and file departmental materials. Deliver and collect department materials at other hospital locations. Most clerical opportunities are available Monday – Friday, 9 a.m. to 5 p.m.

Emergency Department 
Must be at least 18 years old and available for training for 10 to 12 hours total on weekdays between 8 a.m. and 2 p.m.
Provide support to Emergency Department staff, patients and their families and friends. Assist nurses as directed. Volunteers may also visit patients in examining rooms to lend support and provide non-medical information. 

Emergency Department Lobby
Must be at least 18 years old
Assist in the Emergency Department by functioning as a liaison between patients, their families and hospital staff members. Visit and lend support to patients and their families. 

Floater
Fulfill various volunteer positions as assigned according to hospital needs. Duties are assigned by the director of volunteer services or designee.

Gift Shop  
Demonstrate excellent customer service and sales skills.  Assist with merchandising items, displays and routine maintenance of the gift shop.

Lobby Services
Assist with greeting, screening and directing all persons entering the hospital. Answer telephone calls and communicate hospital policies and procedures information. Utilize hospital computer system to locate patient information. Assists patrons as needed with the parking ticket kiosk.  Escort patients and family to designated locations in the hospital. 

Materials Services 
Assist with paper work, filing, cleaning, sorting, delivery of incoming goods and bringing “return goods” from departments to shipping and receiving.

Medical Library 
Assist the medical librarian with copying, filing and data entry. Duties may include stocking the patient book cart, acting as a receptionist (in person or on the phone) or other duties determined by the medical librarian. 

Newspaper Delivery
Offer newspapers and magazines to patients in the patient care units and waiting areas. Replace and remove old magazines when necessary. Visit with patients and their guests. 

Patient Care Unit
Provide indirect patient care services such as visiting with patients and offering support, providing water and meal trays, transporting patients to various locations within the hospital, making unoccupied beds, and clerical assistance.

Perianesthesia Care Unit (PACU) 
Distribute juice and coffee trays to post-operative patients, transport or escort stable patients to various locations within the hospital. Assist CNA/technician with cleaning, stocking supplies and making beds/carts. Offer support, visit, listen and talk with patients and their family. 

Psychiatric Unit   
Must be at least 18 years old with a psychology background
Engage patients and family in conversation and perform clerical tasks which include photocopying, organizing and routine errands.

Pharmacy Department  
Must be at least 18 years old with pharmacy technician license, and in, or applying to pharmacy school
Assist personnel in transporting "stat" medications to patient care unit for a patient. Sort returned medications and audit inventory for out-date medication while under the supervision of the registered pharmacist. Assists secretary with clerical duties.

Rehabilitation Services
Must be applying to or in a physical or occupational therapy program
Assist physical therapy and occupational therapy with various duties in support of patient care.  Help with the maintenance of patient care materials, clerical activities and perform routine errands within the hospital. Transport patients back to their room or to other areas of the hospital.  

Rotate to other physical and occupational therapy settings: outpatient main department, Galter LifeCenter, acute care, rehabilitation and extended care under the direction of a therapist.

Sterile Processing 
Help examine, fold and package surgical towels; package instruments for sterilization and transport patient care equipment from the main building to Galter Medical Pavilion.

At times, not all volunteer positions are available.  If you have any questions, please contact us at 773-878-8200, ext. 5273



Thank you for your interest in volunteering at Swedish Covenant Hospital! As a volunteer you will assist in providing our patients with a safe, welcoming and friendly environment. To guarantee the best care possible, all applicants must:

Attend Hospital Orientation
The Volunteer Resources Department holds six orientations yearly on select Saturdays. If you are unable to attend on a Saturday, employee orientation occurs on the first Monday of every month from 8:30 a.m. to noon.  

Interview
All volunteers must schedule and attend an interview to determine volunteer placement. 

Background Check
To ensure the safety of our patients, volunteers are held to the same standards as our staff. Background checks are conducted on all volunteers 18 years or older. All volunteers deposit a $35 cash fee for this process. This fee is reimbursed after the volunteer successfully completes 100 hours of service.

Recommendation and Parent Permission Letters
High school volunteers younger than 18 years old are required to provide two recommendation letters from teachers or current employers. Students also need a signed parental consent form giving them permission to volunteer. Students can request a letter verifying the hours they volunteered once they have completed the volunteer requirements. 

Health Clearance
Before you begin, all volunteers must be cleared through the Employee Health Department.  Volunteers must bring their immunization record to the Employee Health Department and receive two TB tests (this is a four-step process). Volunteers under 18 must provide a signed parental consent form giving them permission for health testing. 

Quizzes/Training
All new volunteers must pass the department skill validation quiz. The hospital orientation and the volunteer handbook will provide all the information you need to successfully complete this quiz. As part of the training process, additional quizzes may be given for certain areas of placement.

Dress Code
All volunteers are required to dress professionally. Volunteers are not to wear blue jeans, shorts or open-toe shoes. We provide a volunteer jacket and an ID that must be worn at all times. There is a $20 cash deposit for the jacket and ID. The deposit will be returned in exchange for the jacket and ID on the last day of volunteering. 

We require a minimum of 100 hours of service. Volunteers need to be available for a couple of hours during business hours (Monday – Friday) for health testing, getting their ID badge and training.

For more information, please contact the Volunteer Resources Department at 773-878-8200, ext. 5273.



*Please note that the process of becoming a volunteer takes an average of four to six weeks.

Orientation
Attendance at employee or volunteer hospital orientation is mandatory. Information unique to Swedish Covenant Hospital (such as policies and procedures) are presented, and participants have the opportunity to ask questions. This information is necessary to provide and maintain a safe environment for our patients, volunteers, visitors and staff.  Participants will be quizzed at the conclusion of orientation.

Training
On-the-job training is provided by the appropriate staff members and/or experienced volunteers. Volunteers are required to adhere to a written volunteer position description for the area to which they have been assigned.

Volunteer Placement
Personal goals and desires will be taken into account when determining your volunteer assignment. While every effort is made to accommodate the volunteer, the priority is to assist a department Swedish Covenant Hospital in meeting its goals and objectives. Volunteers do not replace paid staff.

Evaluation
An annual review is completed for long-term volunteers (volunteers serving for a year or longer). Volunteer input is requested at this review. For short-term volunteers, such as students fulfilling the minimum 100-hour requirement, the first few weeks are considered a mutual evaluation period. During this time, either the volunteer or the department may determine that the placement is not appropriate.

Annual Requirement
Each year, long-term volunteers are required to complete a Required Annual Validation and Education quiz (RAVE).

 

Guidelines

As a representative of the Volunteer Resources Department and Swedish Covenant Hospital, it is important that you maintain a professional attitude and appearance while you are on the Swedish Covenant Hospital campus.

Conduct
Volunteers are not permitted to:
- Smoke, chew gum, eat or drink while on duty
- Display inappropriate acts of affection, talk loudly or laugh boisterously
- Seek or give medical advice
- Act as a witness or sign legal documents of any kind
- Assist patients without permission and explicit direction from appropriate staff
- Adjust or tamper with medical equipment

Timekeeping
Keeping track of volunteer hours electronically is extremely important. Volunteers must sign in and out on the volunteer computer system.

Absences
While absences are inevitable, if you cannot make your assignment or you are going to be late, please call the volunteer resources department at 773 878-8200, ext. 5273.

Dress Code
It is vital that while you are volunteering you dress appropriately. Please maintain good personal hygiene (i.e. clean hands and nails and hair neatly pulled back). A volunteer jacket and I.D. badge are provided by the hospital and must be worn when volunteering. Jackets and badges may not be altered.
Volunteers are to avoid extremes in fashion, hair styling, make-up and fragrance.

The following are not part of the volunteer dress code:
- Blue jeans or blue jean leggings
- Shorts
- Jogging suits
- T-shirts with questionable verbiage
- Open-toe shoes, sandals
- Hospital scrubs
- Tank tops and low-cut tops
- Short skirts
- Tight leggings

Benefits

Parking
Volunteers are encouraged to park in the hospital's parking garage. Free parking is available to all volunteers.

Food Service
A meal ticket is provided to every volunteer each day he/she is on duty. The cafeteria is open daily (please check bulletin board for hours).

Special Discounts
Discounts are available to currently active volunteers who have successfully completed the minimum hour requirement and are continuing their volunteer service:
- Pharmacy items are available at average wholesale cost
- Volunteers receive a 25% discount on the self-pay portion of their hospital bill (example: if the total bill is $1,000 and insurance pays $800, the remaining $200 will be discounted 25%)
- The hospital will pay the initiation fee required to join Galter LifeCenter.