Swedish Covenant Hospital Patient Portal 
Frequently Asked Questions


We offer two patient portals.  The following FAQs are for the Swedish Covenant Hospital Patient Portal If you are looking for the Swedish Covenant Medical Group Patient Portal, please visit https://health.eclinicalworks.com/scmg.

The Swedish Covenant Hospital Patient Portal allows you to view a summary of your medical records, important discharge information, a prescribed list of medications and lab and radiology test results. You can also pay your hospital bill online and request an appointment for a diagnostic test. 

To access the hospital patient portal, visit SwedishCovenant.org/patient-online-services

1. What if I forgot my logon ID/password?

• If you forgot your logon ID, please email SCHportal@SwedishCovenant.org 
   or call 773-989-1398
• If you forgot your password, click “forgot password” when prompted to enter your username  
   and password. You will be asked to provide your logon ID and the email address we have on  
   file. An email will be sent to you with reset instructions within two business days.

2. How can I sign up for the Swedish Covenant Hospital Patient Portal?

Your e-mail address opens access to the hospital patient portal.

For patients that provided an email when admitted to the hospital:
• You will automatically be enrolled into the patient portal. An email will be sent to the email address you provided within five business days with instructions on how to access the portal.

For patients that did not provide an email address, or for outpatient services such as lab work, MRI, Mammogram and other diagnostics tests:
Click here to complete the patient portal access request form and email it to SCHportal@SwedishCovenant.org or call 773-989-1398. You will receive an email confirmation from a hospital representative. Click the “sign-up” link in the email and follow steps to create your username and password. 

For patients that provided an email at registration for outpatient services such as lab work, MRI, Mammogram and other diagnostics tests:
•  Visit SwedishCovenant.org/patient-online-services and click “Hospital Visit Portal Sign-up.” Follow instructions to enroll to the hospital patient portal. You will need your medical record number in order to create a username and password. If you do not have your medical record number, please call 773-989-1398.

3. How can I gain access to a family member’s (child or adult) health information on the hospital portal?

For individuals 12 years and older, please click here to fill out the patient portal proxy authorization formand email it to SCHportal@SwedishCovenant.org. You can also visit the Medical Records Department, located on the first floor of the Anderson Pavilion, 2751 W. Winona Ave. 

A proxy form will need to be completed by the patient and family member.

For children 11 years or younger, parents with Swedish Covenant Hospital patient portal accounts may request their child’s account to be linked to their patient portal. Email SCHportal@SwedishCovenant.org or call 773-989-1398.


4. My family member’s records are linked to my account. How can I view their information?

From your patient portal account, click “change person,” located at the top right-hand corner then select your family member’s name.

5. How do I cancel or reschedule an appointment for a hospital test such as a mammogram or MRI?

To cancel or reschedule an appointment for a hospital test, call the Hospital Scheduling Department at 773-878-6888.

6. What if I have a question about the health information I am seeing in my account?

If you have a health-related question, contact your doctor directly.

7. How can I remove specific information from my health information record in account?

To request removal of specific information from your patient portal account, call the Medical Records Department at 773-989-3808.

8. Why am I seeing “pending” on my lab results?

Lab results are still being processed. Blood test results will be available within 36 hours and microbiology (i.e. urine) tests results will be available within 72 hours.

9. What if I have trouble paying my hospital bill on the patient portal?

For billing-related questions, call Credit Services at 773-989-3841.