Our STAR (Special Thanks and Recognition) program recognizes employees for their outstanding work and commitment to safety, excellent outcomes and an unmatched patient experience.
2018-2019 STAR Award Winners
Paul Ibanez | Inpatient Rehab Services
Paul was nominated by numerous employees: “Paul is a great example of a non-clinical employee who demonstrates care and compassion towards all employees, patients and visitors. He always has a smile on his face and gives you his all without any complaints. Whether you are a doctor, nurse, CNA, front line employee, housekeeper or visitor, he will treat you the same and help you however he can without any hesitation.”
Paul has been at Swedish Covenant Health since 2003.
Nora Fragoso | Inpatient Rehab Services
Nora was nominated by a patient: “I was hospitalized with a broken hip for three weeks this fall. Everyone was outstanding, but I had one occupational therapist who was a Godsend to me. I looked forward to working with Nora on a daily basis. She went out of her way after her shift to get me a tray that would fit my walker. When I asked her how much she paid for it, she didn't let me pay her for it. There isn't a day that goes by that I don't think of her kindness to me.”
Diego Castro | 4East
Diego was nominated by a coworker: "Diego was caring for a patient on 4E that had been in the hospital for days with no way to reach his loved ones. The only number the patient could remember was his sister in Mexico. Diego was able to personally contact the patient's sister in Mexico, who then reached local family to come to the patient's bedside to be with him. Diego treated the patient with respect and equality and went above and beyond to care for them in a small but significant way in their time of need .
Diego has been with Swedish Covenant Health since 2017.
Desiree Jeter | SCMG Family and Internal medicine
Desiree was nominated by a patient: “During my visit to Dr. Matar, Desiree demonstrated extreme excellence in care and deserves to be commended. Not only is she friendly, empathetic and compassionate, but while taking my history, Desiree reacted to one of my comments by asking additional questions which I quickly picked up were probing for domestic violence. Thankfully, I'm not experiencing that; however, I've worked with abuse victims before and appreciate how Desiree went the extra mile to approach the subject with a level of sensitivity not often encountered. This speaks to her level of care and attention in all aspects of her job.”
Desiree has been with Swedish Covenant Health since 2018.
Lester Vicencio | AP5
Lester was nominated by their manager: “Lester goes above and beyond to be pleasant and attentive to his patient’s needs as well as his co-workers. Once, a patient who was admitted to the unit with terminal cancer called me to her bedside to say how kind and comforting Lester was to her. Even though he was busy providing care to his other patients, he took time to go and sit with her and comforted her several times. She experienced peace and compassionate care from this wonderful nurse despite her circumstances.”
Lester has been at Swedish Covenant Health since 2017.
Faye Gandeza | Oncology
Faye was nominated by a patient’s family member: “My father was diagnosed with stage-3 prostate cancer in July 2016. Our family has been very blessed to have Faye as my father’s nurse. Faye exemplifies what a true health care professional should be—someone who is genuinely compassionate and goes above and beyond to help people who are sick and in need of support. We need more Fayes in this world and our family is forever grateful for the impact she has had in our lives during this time.”
Faye has been at SCH since 2001.
Cora Marcelino | Extended Care Facility
Cora was nominated by a Hospitalist-PA: “I work with nurses all over the hospital and Cora is one of the best. I often find her on the floor long after her shift completing tasks and preparing for the next day, regardless of the time. She is extremely knowledgeable, both clinically and logistically, and always willing to lend a hand. On top of all of this, Cora is such a delightful person. She has a sense of humor and manages patients with a smile on her face.”
Cora has been with Swedish Covenant Health since 1998.
Theresa Guadio | Emergency Department
Theresa was nominated by the CEO of a patient’s religious community: “On April 8th, our EMS service responded to a cardiac arrest. Unfortunately, despite the valiant efforts of the ED staff, our patient was pronounced dead. Theresa came to find us in the EMS room to ask if our patient was Orthodox Jewish, to which we replied “yes.” She proceeded to allow us to show the staff how we handle a recently deceased person in accordance with our traditions. The compassion and respect demonstrated by your staff is commendable, particularly how Theresa went out of her way to care for a patient who could not advocate for herself.”
Theresa has been with Swedish Covenant Health since 1999.
Karen Hoftey | Women’s Health Center
Karen was nominated by her department: “Karen greets every patient like family. It’s not unusual to see her sitting down and listening to someone. Karen also encourages and makes every team member feel special. She models a lifestyle of gratitude and is an inspiration to our department.”
Karen has been with Swedish Covenant Health since 2014.
Arcia Moss | Operating Room
Arcia was nominated by three surgeons and a coworker:
Doctor One: "The operating room is a very challenging department to manage. Arcia’s eagerness to develop relationships and problem solve has earned the respect of countless physicians, surgeons, nurses, techs and colleagues. I can focus on my job as a physician because Arcia is taking care of everything else.”
Doctor Two: “Arcia is among the best I have ever worked with. Aside from his technical competence, he always has a positive attitude and a smile no matter how difficult the case. He has a calming demeanor that brings a sense of peace to the OR and is the consummate professional who is kind, gentle and humble—a rare combination.”
Doctor Three: “I quickly grew to appreciate Arcia for his technical competence, his intelligence and the calmness he brings in challenging situations. Arcia possesses intangible qualities that make him a role model for the entire OR staff. In summary, Arcia is one of a kind!”
Coworker: "There are so many people who want to thank you for being such a great leader. We all agree that you deserve to be recognized today and do so with admiration."
Arcia has been at Swedish Covenant Health since 2012.
Nidia Julian | 7 East!
Nidia was nominated by an employee: “A patient at the end of life was alone and Nidia happened to be her nurse. Nidia stayed right beside the patient, murmuring reassurances in her ear, tenderly stroking her forehead and wiping away tears. She did not leave the patient's side until the patient took her last breath and closed her eyes. The patient’s son arrived soon after, and Nidia was ready and willing to comfort him as well. Her attention was a comfort and true inspiration to her fellow colleagues.”
Nidia has been with Swedish Covenant Health since 2016.
Sue O’Leary | Radiology Services
Sue was nominated by a patient: “I want to thank Sue for her kindness during my first mammogram. From my arrival at the Women’s Health Center, I was impressed. The waiting room was lovely and spa-like. Sue met me and explained the process. She was so professional and created an environment that made me feel like I was with a dear friend. It is highly appreciated.”
Sue has been with Swedish Covenant Health since 2000.