We are committed to providing the information you need to make informed decisions about your health care and the providers you choose. As part of that commitment, we share our doctors' and providers’ patient satisfaction ratings online.
About Our Survey
To ensure that we are holding ourselves to the highest standards, we measure all aspects of patient satisfaction. Patient satisfaction surveys are managed by an independent patient satisfaction company, Press Ganey. Press Ganey uses the most recent 12 months of survey data to calculate a provider's rating. Comments displayed are also from the most recent 12 months.
Who Receives the Survey?
The survey is emailed to Swedish Medical Group and NorthShore Medical Group patients within days of their appointment. Patients are asked to complete the survey and provide comments regarding specific aspects of care.
What Questions Do We Ask?
We use the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Practice survey, which was developed by the Agency for Healthcare Research and Quality for use in hospitals and medical practices across the country. The surveys ask patients to evaluate how well their provider communicated, listened and showed courtesy and respect toward them. Results are used to evaluate patients’ overall perception of care and to identify areas for improvement.
Do You Post All Comments?
We post all relevant positive or negative feedback with the exception of comments that are libelous, profane or risk the privacy of our patients. Every provider rating is published regardless of comment status. Patients are asked to describe their experience.
Why Don't We See Patient Ratings and Comments for Every Provider?
Industry best practice is clear that more data provides a more accurate rating. That’s why we require a minimum of 30 completed patient surveys per provider. Over time, with more surveys received on an ongoing basis, the number of rated providers will increase.
Can anyone complete a survey or post a comment about a provider?
No. Only patients that have had a recent outpatient visit by a Swedish Medical Group provider may be selected to complete a survey.
How is patient information protected?
Patient names and other identifiable information are removed before sharing online ratings and commentary reviews.